Your Feedback Matters

How to Share Your Feedback

If you have feedback to share, we’re ready to listen.

It’s easy to get in touch, and we encourage you to let us know what you think.

You can share your feedback through any of the following methods:

• In person: Speak with the Director or any team member.
• By email: Send your thoughts to admin@dlsalliedhealth.com.au.
• By post: Write to us at 13A 172–176 McIvor Road, Strathdale, Vic 3551.
• By phone: Call us at 0412 099 539.

Making a Complaint

If something’s not right, we want to know.

Complaints are an opportunity to improve how we work and make sure your experience is the best it can be.

If you’d like to make a complaint, here’s how to do it:

1. Reach out: You can contact us directly through any of the above methods.
2. Share the details: Let us know what happened, how it affected you, and what you feel could be done to fix it.
3. Get support: If you need any help with making a complaint, don’t hesitate to ask. We’re here to assist you.

We’ll ensure that your complaint is acknowledged, reviewed, and resolved as promptly as possible.

Everyone who makes a complaint is treated with respect, and your confidentiality is always maintained.

Support for Making Complaints

We understand that raising a complaint can feel uncomfortable, but we want to make the process as simple and supportive as possible.

If you need assistance with making your complaint, we’re here to help in the following ways:

• Accessible Information: We’ll provide clear, easy-to-understand information about how to make a complaint.
• Safe Environment: You can speak freely without worrying about negative consequences or loss of service.
• Respect: Your complaint is important, and we will treat it with the attention and respect it deserves.
• Support Person: If you’d like, you can have an advocate or support person with you while making your complaint.

We’re committed to resolving complaints fairly, efficiently, and without unnecessary formalities.

Making a Complaint to the NDIS Commission

If you feel that we haven’t resolved your complaint to your satisfaction, you can also make a complaint to the NDIS Commission.

Here's how:

• Phone: Call 1800 035 544 (free call from landlines) or TTY 133 677.
• Online: Visit www.ndiscommission.gov.au/about/complaints and complete a complaint form.
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You can remain anonymous if you prefer, and the NDIS Commission can investigate complaints about services that were not provided safely, respectfully, or to an appropriate standard.

What Happens Next?

Once your complaint is received, we will:

1. Acknowledge it: We will let you know we’ve received your complaint and begin looking into it.
2. Review: We’ll carefully consider the details of the complaint and work on finding a fair resolution.
3. Take Action: We will take the necessary steps to address the issue and keep you informed along the way.



Your feedback, whether it’s a suggestion or a complaint, helps us continuously improve. It ensures that we are always focusing on what matters most: you.